- 1
what's coming
a dedicated dormant view on the dashboard that surfaces members close to a reward who haven't visited in 30 / 60 / 90 days. one tap on their row to fire a "we miss you — x punches from your free reward" email.
- 2
what works today
the member list is searchable and shows last-visit date on every row. for now, scroll through, spot the regulars who've gone quiet, and reach out to them through whatever channel you usually use.
- 3
watch this space
the dormant view is one of the next firefly ships. nothing for you to do — when it lands, your existing data is what powers it.
still stuck?
we respond to every message within 24 hours.