- 1
open the program on the dashboard
if you have multiple programs, pick the right one from the program switcher.
- 2
search the member by name, phone, or email
any partial match works — type the first three letters of their name and the right row floats up.
- 3
tap their row to add a punch
the punch counter ticks up. on the last punch, the card flips to "reward earned" and they get their free item next time they're in.
tipstamps are idempotent — if you double-tap by accident, firefly only counts the first one. no awkward "wait, did i punch that twice" moments.
still stuck?
we respond to every message within 24 hours.