possum

recover access if you forgot your master password

the recovery codes you saved at setup are your way back in. each can be used once. after recovery, possum gives you fresh codes.

4 steps~2 min
  1. 1

    click "forgot password? use a recovery code"

    the link sits below the unlock screen.

  2. 2

    paste one of your saved codes

    any one of the 10 codes you saved at setup. they're case-sensitive and one-time-use.

  3. 3

    pick a new master password

    12+ characters. ideally write the new one down somewhere safer than the old one.

  4. 4

    save the new recovery codes

    possum re-wraps the master key and regenerates 10 fresh recovery codes. save the new ones — the old ones (including unused) are invalidated.

    tip

    if you have no recovery codes and forgot your master password, the vault is unrecoverable. there's no support back-channel — that's the literal point of zero-knowledge. don't lose both.

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