coyote

watch the dispatches list to see send health

every time you send a survey, a row lands on the dispatches list with sent count, answered count, review-clicks, and a per-dispatch nps score.

3 steps~2 min

1
scroll the dispatches list under the toolbar
each dispatch shows the name (or auto-named by date), sent vs. total, answered count, review-clicks count, and an nps score for that batch.
2
compare answer rate over time
if your answered rate is dropping, your subject line or your customer-relationship is slipping. healthy is 25–40% answered for service businesses, lower for retail.
3
watch review-clicks against promoter count
if you have 10 promoters and 1 review-click, the prompt copy isn't selling the click. promoters are happy — make the cta easier.

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