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run separate programs per location or service

if you have two storefronts or two distinct services, each gets its own program. that way the nps for the salon doesn't get mixed up with the nps for the barbershop.

3 steps~2 min
  1. 1

    click "new program" again

    give the second one a different name, different from-name, and a different google review url (each location has its own gbp).

  2. 2

    use the program switcher to flip between them

    the dashboard's program dropdown switches the view. each program tracks its own nps score, send count, and review-click count.

  3. 3

    send to the right list per program

    when you click "send survey," the dispatch is scoped to the active program. paste only the customers from that location's batch.

    tip

    this is also how you a/b test. spin up a second program with different copy, send to half your list each, watch which one converts more 9–10s into actual google reviews.

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