whitetail

void a card you issued by mistake

a void zeroes the balance and marks the card cancelled. used for the issue-by-mistake or the buyer-cancelled-and-you-refunded case.

3 steps~2 min

1
find the card on the dashboard
search by code, buyer name, or recipient name. open the row.
2
click "void"
the button sits in the row's action area on hover. you'll get a confirm prompt because void can't be undone — once a card's balance is zeroed by void, it stays zero.
3
the card flips to status void
balance shows $0. the card no longer applies to invoices or counter redemptions. the dashboard's outstanding-balance total drops by what was on the card.
tip
void doesn't refund the buyer — that's a separate action in pawpaw or stripe. void just stops the card from being usable. think of it as cancelling the gift, not refunding the money.

was this article helpful?

we respond to every message within 24 hours.

more in whitetail