bluegill

train the bot on your faqs

the faq list is the bot's primary knowledge. ten faqs cover most small businesses — pricing, hours, services, location, payment, what makes you different.

3 steps~2 min
  1. 1

    open the training section

    scroll the setup tab to the training section.

  2. 2

    add a faq

    type the question the way customers actually ask it ("do you do same-day?" not "what is your turnaround time?"), and the answer in your voice. the bot uses these as the source for matching answers.

  3. 3

    save your draft, then publish

    draft and publish are separate. you can experiment with answers without affecting the live bot — flip publish only when you're happy.

    tip

    treat the faq list as a living document. every new question that comes through conversations is a candidate for adding here.

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