every conversation gets an ai-derived sentiment — positive, neutral, negative. negative conversations are where the bot probably failed. fix the underlying faq before another customer hits the same wall.
negative-only is the most useful slice — it's a small list of where the bot left customers unhappy.
find the question the bot couldn't handle. that's your gap.
add or rewrite the matching faq in setup. publish. the bot handles it correctly going forward.
we respond to every message within 24 hours.
a bluegill chatbot answers visitor questions in your voice 24/7. the setup is one page — name, hours, services, faqs — and you're live.
the bluegill widget is a small launcher that lives in the corner of your site. visitors click it to chat — it expands without leaving the page.
every visitor chat is logged with the full transcript. promising ones get flagged "ready" — the bot caught lead intent (asking about pricing, requesting a callback). convert them into marigold leads in one tap.