bluegill

preview the bot's answers before publishing

the test panel lets you ask the draft bot questions without affecting the live one. great for catching weak answers before customers see them.

3 steps~2 min

1
make a change in the setup tab
edit an faq, add a training source, change the persona.
2
open the test panel
the preview chat in the editor runs against your draft, not your live bot.
3
ask the questions a real customer would ask
if the answers are weak, go fix the underlying faqs. when they're right, hit publish.
tip
ask the same question two or three different ways — "do you take credit cards," "can i pay by card," "what payment methods." if the bot answers all three the same, your faq is in good shape.

was this article helpful?

we respond to every message within 24 hours.

more in bluegill