- 1
open the conversations tab
every chat shows up here, newest first. ready conversations bubble to the top.
- 2
open a transcript
click any row to read the full chat. you'll see the visitor's email or phone if they shared one — that's what makes a lead.
- 3
tap "convert to lead"
the visitor's contact info pre-fills a marigold lead. follow up from your marigold pipeline like any other lead.
tipeven non-ready conversations are worth scanning weekly. you'll spot questions you should add to your faqs — the bot answers them better next time.
still stuck?
we respond to every message within 24 hours.